FAQ

When can I check in?

Check-in at our hotel is from 3:00 pm. Check-out is at 12:00 noon.
If you would like a late check-out until 2:00 pm, you can add it to your reservation for an additional €40. Please call or email us to arrange this.

Do you have parking?

Yes, we offer a limited number of pre-bookable parking spaces:

• Standard parking €25 / night
• Electric vehicle charging parking €40 / night (3 spots available)

Parking is available from 3:00 pm on your arrival day until 12:00 noon on your departure day. If you would like access earlier, you will need to book the spot already from the previous day (+ €25).

Bicycles can be stored safely in our locked storage.

Please note: our courtyard parking spaces are uncovered, quite narrow, and located on a sloped cobblestone surface. Unfortunately, this means we cannot currently offer accessible parking in our courtyard. Accessible parking is available at the city’s public parking area in front of the hotel.

Nearby, you will also find Rihkamatori parking lot, where you can pay conveniently with apps such as EasyPark.

Can I bring my pet?

We love furry friends! Pets are welcome in selected rooms (not in Small or Medium rooms).

• Pet fee: €35 per night (includes up to 2 pets)

As our number of pet-friendly rooms is limited, please let us know the number and size of your pets when booking. Guests are responsible for their pets’ wellbeing and for any damage or disturbance caused during the stay. Pets must not disturb other hotel guests.

Do you have a sauna?

Yes – our atmospheric attic sauna on the top floor is always included in your stay!
Opening hours: 9:00–12:00 and 15:00–21:00

• Please note: the sauna is unisex. Remember to bring swimwear or a towel for bathing.
• Evening sauna (18:00–21:00) has a minimum age limit of 12 years.

Can I book spa treatments?

Absolutely. You can enjoy spa treatments with us either solo or as a duo experience. We collaborate with RELAX Center, and treatments can be booked by email at runo@relaxcenter.fi or by phone at +358 40 662 8520.
Please book treatments at least 24 hours before arrival.

Do you have a gym?

We do not have our own gym, but your stay always includes access to a nearby fitness center. You can pick up a gym card from our reception.

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