Privacy Policy (GDPR)

What information do we collect?

We may collect and process the following personal data:

• Name and contact details (email, phone number, address)
• Booking details (accommodation, services, special requests)
• Payment details (payment method, billing information)
• Customer communication (emails, newsletter subscriptions)
• Information collected through cookies when using our website (e.g. IP address, browser details, time spent on site)

Why do we use your data?

Personal data is used for the following purposes:

• Managing reservations and services
• Maintaining and developing customer relationships
• Sending newsletters and marketing messages (only with your consent)
• Fulfilling legal obligations
• Improving the website, user experience, and our services

How do we protect your data?

We protect your personal data with appropriate technical and administrative measures. Access to personal data is restricted to employees who need it to perform their duties.

Data retention

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law.

Sharing data

We do not sell or rent your personal data. Data may be shared with trusted partners (e.g. payment service providers, booking systems, IT service providers), but only to the extent necessary to provide our services.

Your rights

You have the right to:

• Know what personal data we process about you
• Request correction or deletion of your data
• Object to the processing of your data for marketing purposes
• Withdraw your consent at any time
• Request the transfer of your data to another system, where technically feasible

To exercise your rights, please contact us:
📧 info@runohotel.com

Cookies

We use cookies to improve the functionality of our website and enhance the user experience. Cookies also help us analyze site traffic and target marketing. You can manage your cookie settings through your browser.

‍

‍